Placeful account and data
Delete your Placeful account.
You can request deletion of your Placeful account and the personal data associated with it at any time. Send the request from the email address linked to your account so that we can verify it.
Request deletion by emailhelp@lichen.digital
How to request deletion
1. Email help@lichen.digital from the address associated with your account. 2. Use the subject “Account deletion request”. 3. If useful, include your account identifier, but never your password. 4. We will confirm receipt and contact you only if additional verification is required.
Data that will be deleted
Once the request has been verified, we delete your account and its associated personal data from active systems. This includes the sign-in email address, account identifiers, profile information, saved preferences, and content linked to the account.
Data that may be retained
No account data remains in active systems after deletion, except where limited records are needed to meet a legal obligation, protect the service against fraud or security threats, or resolve a dispute. Access to such records is restricted and they are deleted when the reason for keeping them ends. Residual encrypted backup copies may remain for up to 90 additional days before being automatically overwritten.
Processing time
We normally complete a verified deletion request within 30 days. If a request requires more time because of its complexity or a legal obligation, we will let you know.
Protect your information
Never send your password, authentication codes, payment details, or identity documents by email. We will request only the limited information needed to verify that the account belongs to you.